Consumer Rights Act 2015

#1
Products must be:
  • Of satisfactory quality
  • Fit for purpose, and
  • As described

During the first six months after purchase, it's the responsibility of the seller to prove the fault wasn't there, not for you to prove that it was.
Under the new act, if a fault renders the product not of satisfactory quality, not fit for purpose or not as described, then the buyer is entitled to reject it within the first 30 days.
Between 30 days and 6 months
If a fault comes to light after 30 days but before 6 months you’re entitled to a repair, replacement or refund.

  • It’s assumed in law that the fault was present at the time of purchase unless the seller can prove otherwise.
  • Unless you’ve agreed otherwise, the seller (dealer) has only one opportunity to repair (or replace) the faulty vehicle after which, if they fail to repair it, you’re entitled to a refund.
  • In the event of a refund following a failed attempt at repair during the first six months the seller may make a 'reasonable' adjustment to the amount refunded to take account of the use that you’ve had of the vehicle.
The right is exercised if the consumer indicates to the trader that the consumer is rejecting the goods and treating the contract as at an end.
(6)The indication may be something the consumer says or does, but it must be clear enough to be understood by the trader.
(7)From the time when the right is exercised—
(a)the trader has a duty to give the consumer a refund, subject to subsection and
(b)the consumer has a duty to make the goods available for collection by the trader or (if there is an agreement for the consumer to return rejected goods) to return them as agreed.


Unless there is a clause in the sales contract which says you are obliged to return the car, then it is the dealer's obligation to collect the vehicle.
You only have to make sure the car is available to collect.


If you are rejecting the car under the new 30-day ‘short term right to reject’ legislation, you are entitled to a full refund by the same method in which you paid for the car. The dealer cannot charge for usage, damage, wear and tear, collection of the vehicle or anything else.
 
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